Zajels

1. Introduction

Zajels (“we,” “us,” or “our”) is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform, website, and related services (collectively, the “Service”). By accessing or using the Service, you agree to the practices described in this Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

2.1 Information You Provide

Account Information: Name, email address, password, company name, and billing details.
Contact Details: Information provided when you contact our support team or request a demo.

2.2 Data Processed via Connected Accounts

Communication Data: When you authorize Zajels to connect to external communication platforms, we process messages, comments, and interaction data to provide our services.
Authorized Credentials: Tokens or authorization data required to maintain secure connections with external platforms.

2.3 Automated Collection

Usage Data: IP addresses, browser type, device information, operating system, and details about how you interact with our platform.
Cookies & Tracking: We use cookies and similar technologies to enhance performance, analyze trends, and remember user preferences.

3. How We Use Information

We process your information for the following purposes:

To provide, maintain, and improve the Service.
To facilitate communications and automate responses as configured by you.
To process transactions and send related information, including confirmations and invoices.
To detect, prevent, and address technical issues or fraudulent activity.
To provide customer support and respond to your requests.
To perform internal analytics to understand usage patterns and improve platform performance.

4. Legal Bases for Processing

If you are located in the European Economic Area (EEA), we process your data based on:

Contractual Necessity: To fulfill our obligations under our Terms of Use.
Legitimate Interests: For security, fraud prevention, and platform improvement.
Consent: Where you have given clear consent for a specific purpose.
Legal Obligation: To comply with applicable laws and regulations.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party vendors who assist in operating our infrastructure, processing payments, or providing analytics, as well as when required by law or in connection with a business transfer.

6. Third-Party Integrations

Zajels acts as a processor of data received from connected external platforms. You are responsible for complying with the terms and privacy policies of any external platform you connect. Zajels only accesses and processes data within the scope of the permissions you grant.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement industry-standard technical and organizational measures designed to protect the security of your information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. International Transfers

Zajels is a global platform. Information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are protected by appropriate safeguards.

10. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data, as well as object to or restrict certain processing. To exercise these rights, please contact us at legal@zajels.com.

11. Cookies & Tracking

We use cookies to enhance your experience, track usage patterns, and store preferences. You can manage cookie settings through your browser.

12. Children’s Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

13. Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: legal@zajels.com